Calm Down AHA+BHA Acne Spot Gel & Exfoliating Skin Serum

You may avail of our one-time (per order) replacement program**, or return the products for a refund for purchases made on www.ellanacosmetics.com. 

Reach out to our Customer Service here and provide us with your order number, waybill/proof of purchase, and an image of the product you wish to exchange, replace or return and please let us know why within 7 days of receiving your items. Acceptable return/replacement reasons include:

📌 Defective/faulty product.
📌 Damaged product.
📌 Shade mismatch is only applicable to FULL SIZE FOUNDATIONS including Loose Mineral Foundation, Pressed Mineral Foundation, Loose Mineral Concealer, and Cream to Powder Concealer.

** If your foundation shade does not match, send us selfie with the product swatched on your jawline to show the shade difference. This will help us match you to your proper shade and send you the perfect foundation. This is not applicable to travel size foundations.Replacements: Provide your shipping address. Upon confirmation from our Customer Service Team, you will receive your replacement within 2-7 working days.

• Return & Refunds: 
• Provide your bank account details.
• Ship the products for return to
  VIVANTI EXECUTIVE ADVANTAGE, INC.
  2723 Sabio St. Chino Roces Ave. Makati City 1233

• Once the returned products are received, the refund will be processed within 15 working days. 

• Please note that your return must be sent back within 30 days of the order date.
  
  
• The following products are not eligible for the shade replacement program:
• Travel Size Loose Mineral Foundation
• Concealer Size Loose Mineral Concealer 
• All Primers
• All Setting Sprays / Facial Mists
• All Setting Powders
• Lip in Luxe
• Lip and Cheek Gel
• Lip Drunk Blush
• Satin Stain Shine Liquid Lip and Cheek
• Multipurpose Color Cream
• Multipurpose Loose Pigments
• Project Vanity by Ellana Life-proof Brow Gel / Brow Pencil
• ...and any other color cosmetics.           

Refunds for other reasons other than product defects or shipping damage are processed only after approval by the Head of Ecommerce. Processing will take 15 working days. Processing may take longer due to holidays. 

Refunds or product replacements for purchases made at our stores or other online partners are subject to the respective stores returns and refunds policies. Ellana Head Quarters is unable to assist for refunds and replacements beyond notifying our partners of your concern. You may ask our Customer Service for further information.

Shipping Fees

• Free Shipping is available for purchases Php 800 and above after discount, unless indicated otherwise in special promotions.
• Regular Shipping is at Php 99 for all local addresses, within and outside Metro Manila.

Delivery Time Frame

• Orders are processed from Mondays-Fridays only.
• Orders after 3pm, throughout the weekend, and on holidays are processed the next working day. We do not process orders on weekends and holidays. 
• Orders made before 3pm will be handed to the courier by 5pm. Once it's with the courier, you will receive an update with your tracking number. 

Upon turn over to the courier, your order can be expected within

• 2-5 working days for Metro Manila
• 3-8 working days for outside Metro Manila and provincial areas

Note: Do expect delays in event of heavy rains, typhoons, flooding, etc.

You can track your delivery status :
Here: https://www.ellanacosmetics.com/pages/track-your-order-here. After turnover of your parcel to the courier, please allow at least 24 hours for the couriers to update their records.

 

We're excited for you to get your Ellana goodies! We work with reputable couriers to get your package to you. 

 

Find your package through the tracking systems of our couriers:

• Click here for LBC Track and Trace (sample tracking number 81116220801)
• Click here for XDE (sample tracking number EMC00000000123456)
• Click here for NexGo (sample tracking number NXG000000001)
• Click here for ENTREGO (sample tracking number 0471E-012ABC)

 

Quick Links

• Change or Modify Your Order
• Request a Replacement or Refund
• Order Fulfilment Policy
• Store Terms & Conditions
• Customer Data Protection & Privacy Statement

To bring you the best online shopping experience, we offer multiple payment methods:

• Credit Card or Visa/MasterCard Debit Card Powered by Paymaya
• GCASH - Instant Payment
• PayPal
• GrabPay 
• TendoPay
• Cash on Delivery

 Please reach out to our Customer Service here if you need assistance.  

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Credit/Debit Card via Paymaya

On the payment page, select 'Pay Via Credit/Debit Card & PayMaya Wallet' to pay via Credit/Debit Card & PayMaya Wallet.

Click "COMPLETE ORDER" and you will be redirected to Paymaya's secure payment page to input your card details and confirm your purchase. 

• On Paymaya's Secure Payment Page. Choose the country where your Credit/Debit Card was issued.
• Enter your Card Number and other information required.
• Click the blue "CONTINUE" button at the bottom of the page. You will be redirected to a payment confirmation page on the Ellana Cosmetics website.

Paymaya will send you a transaction receipt via email. This will be followed by a Confirmation email confirming your order with us.

Reminder: Changes to your order (items purchased, delivery address, etc.) may be done only within 1 hour of your order. Instructions can be found on your Confirmation Email.

 

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GCASH - Instant Pay 

On the payment page, select 'GCash - Instant Payment' to pay thru PayMongo app.

Click "COMPLETE ORDER" and you will be redirected to PayMongo's secure payment page.

• On PayMongo's Secure Payment Page. Input your active email address and name.
• Click the "Authorize Payment" Button.
• Input your registered GCash mobile number.
• Click "Next".
• Wait for the authentication code sent to your mobile number.
• Enter your 4-digit MPIN.
• Check all the details and click "Confirm and Pay".

Reminder: Changes to your order (items purchased, delivery address, etc.) may be done only within 1 hour of your order. Instructions can be found on your Confirmation Email.

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